Shipping policy

Shipping Policy
Thank you for choosing Crave Studio! We’re committed to providing you with a smooth shopping experience. Please read our shipping policy carefully.

1. Order Processing Times
After placing your order, it will take approximately 1-3 business days to process and prepare your shipment. Please note:

  • We do not process orders on weekends or holidays.

  • Orders placed after 5 PM will be processed the next business day.

2. Shipping Options
Domestic Shipping

We currently ship to the following regions:

  • All provinces in Canada

International Shipping

We ship to the following countries:

  • USA

Estimated Delivery Times:

Shipping Method

Estimated Time

Cost

Standard Shipping

5-10 business days

$14.90

Express Shipping

1-2 business days

$21.90

3. Free Shipping Costs
Free Shipping: Enjoy free shipping on orders over $200.

Please Note: Customers are responsible for any potential import duties and taxes that may apply to international shipments.

4. Local Pick Up Option
If you’re in the area, in-store pickup is available. Here’s how it works:

  1. Place your order online.

  2. Choose in-store pickup at checkout.

  3. Stop into the shop, show you order confirmation and pick up your items!

5. Returns, Changes, and Cancellations
We strive for customer satisfaction. If you need to:

  • Return an item: Please refer to our return policy.

  • Edit your order: Contact us within 24hr after placing your order.

  • Report a lost or damaged order: Reach out to us immediately, and we will assist you in resolving the issue.

6. Potential Service Interruptions
Please be aware that delivery times may be affected by factors beyond our control, such as weather events or carrier delays. We will keep you informed of any significant disruptions.

7. Order Tracking Details
Once your order has shipped, you will receive a shipment confirmation email that includes tracking information. If you have any issues tracking your package, please contact us at connect@cravestudio.ca.

8. Contact Us
For any questions or concerns regarding our shipping policy, feel free to reach out at connect@cravestudio.ca.

Thank you for shopping with Crave Studio! We appreciate your business.