Refund policy

Return Policy

Our return policy allows for returns within 30 days of receiving your item.

Eligibility for Returns
To qualify for a return, your item must be in the same condition as when received—unworn, unused, with original tags, and in its original packaging. Proof of purchase, such as a receipt, is also required.

To initiate a return, please contact us at connect@cravestudio.ca. Once approved, returns should be sent to the following address: 100 Webster Street Kentville NS CA B4N 1H9.

Upon approval, we will provide a return shipping label and detailed instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

For questions regarding returns, please contact us at connect@cravestudio.ca.

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will assess the issue and resolve it promptly.

Non-Returnable Items
Certain items are not eligible for return, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding your specific item, please reach out to us.

Please note that sale items and gift cards are also non-returnable.

Exchanges
The quickest way to receive a replacement item is to return the original item and, once the return is approved, place a new order.

Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please keep in mind that banks or credit card companies may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at connect@cravestudio.ca.